Yes indeed ! The Librari\u00e1 occitana is a real bookshop !<\/p>\n
You are welcome to visit us on Tuesdays and Thursdays from 3pm to 7pm, on Wednesdays, Fridays and Saturdays from 10am to 1pm and from 3pm to 7pm (6pm on Saturdays) at our address in Limoges (42, rue Haute-Vienne).<\/p>\n
Besides, you may order on line via our website and pick up your items directly from our shop for free.<\/strong><\/p>\n <\/div><\/p>\n Delivery is free on orders of 100 \u20ac or over in metropolitan France, provided you choose a Pickup point.<\/strong><\/p>\n <\/div> We will propose a new delivery time so that you may either cancel or change your order.<\/p>\n If an item is not available and you decide to cancel your order :<\/p>\n <\/div> You pay online either by bank card or by cheque, in both cases of postal delivery or removal of products from store.<\/p>\n For all purchase above 300 \u20ac, the ordered items are sent after cashing-in of the cheque. The cheque must be made payable to the Librari\u00e1 occitana.<\/p>\n You need to create an account on our website if you wish to order.<\/p>\n Do you need advice ? Would you rather come and visit us before ordering ? Be sure to bring along cheques or cash because we have no banking terminal.<\/p>\n <\/div> With reception of your complaint, the Librari\u00e1 occitana will contact you by e-mail or by telephone to agree on exchange or reimbursement arrangements.<\/p>\n The products to be exchanged or reimbursed will have to be returned brand new and in their original packaging along with a copy of the purchase invoice :<\/strong><\/p>\n For an exchange, the products corresponding to the initial order will be sent back free of charge by the Librari\u00e1 occitana ; an exchange at the shop will be done on the spot as far as possible.<\/p>\n In any case, the Librari\u00e1 occitana commits itself to exchange or reimburse these products within ten (10) days after reception of the parcel or its return to the shop<\/p>\n <\/div> at n\u00b0+33 (0)5 55 32 06 44 or use the online form available on our site<\/a><\/p>\n <\/div> <\/div> You can now modify your personal data (personal, delivery, e-mail addresses\u2026).<\/p>\n <\/div> You can now modify your password.<\/p>\n <\/div> <\/div> <\/div> For deliveries outside continental France, taxes and customs duties levied on imported goods may apply : they will be chargeable to the customer.<\/p>\n The items will be delivered to the address provided by the customer when documenting personal data.<\/p>\n The Pickup service only applies to metropolitan France.<\/p>\n <\/div> Orders placed on Friday after 12 a.m. will be processed on Monday morning. The packages are then entrusted to the Post or the Pickup shuttle. The delivery dates indicated are not contractually binding. For the shuttle, the average delivery time noted is 48 hours, two working days, after the parcel has been handed in at a Pickup point.<\/p>\n According to the Hamon Consumer Affairs Act n\u00b0 2014-344 of March the 17th 2014, if your delivery was delayed for more than 30 days, you would be entitled to request the refund of amounts paid from the Librari\u00e1 occitana under the conditions stipulated in Chapter II, Section 4, Article 23<\/a>.<\/p>\n <\/div> In the case of a Colissimo with tracking delivery or a Pickup shuttle delivery, you are sent an e-mail with a tracking number as soon as your order is shipped, so that you can follow it on the site http:\/\/www.colissimo.fr\/<\/a> for a Colissimo delivery or on the site https:\/\/lanavette.pickup.fr\/<\/a> for a Pickup delivery.<\/p>\n <\/div> <\/div> Under no circumstances will the Librari\u00e1 occitana forward your personal data to third parties. These data remain confidential and are securely archived in our data bank..<\/p>\n <\/div>How far do you ship ?<\/a><\/h3>
\nWe ship everywhere in France and abroad.<\/p>\nAre all products for sale online in-stock ?<\/a><\/h3>
\nOur offers of products and prices are valid for as long as they appear on the site. We try our best to update our stock and ensure regular supply. If your order is nevertheless not or no more available, we will inform you (by e-mail or telephone) very shortly.<\/p>\n\n
\n
How can I pay my order ?<\/a><\/h3>
Online<\/h4>\n
At the shop<\/h4>\n
My order arrives in bad condition, what can I do ?<\/a><\/h3>
\nYou shall inform the Librari\u00e1 occitana on the very day or at the most on the first working day following the delivery of faulty or non-compliant products.<\/strong><\/p>\n\n
\n
Any more questions ?<\/a><\/h3>
\nConsult our GTC or contact us :<\/p>\nHow can I create my account ?<\/a><\/h3>
\nClick on the \u00ab Login \u00bb button in the top right corner of our website, then on \u00ab Create an account \u00bb and follow the instructions.<\/p>\nHow can I change my account ?<\/a><\/h3>
\nClick on the \u00ab Login \u00bb button in the top right corner, then enter your e-mail address and your password to log on to your personal space.<\/p>\nHow can I change my password ?<\/a><\/h3>
\nClick on the \u00ab Login \u00bb button in the top right corner, then enter your e-mail address and your password to log on to your personal space.<\/p>\nI've lost my password, how can I do ?<\/a><\/h3>
\nClick on the \u00ab Login \u00bb button in the top right corner, then click on \u00ab Forgot your password ? \u00bb and follow the instructions. Your password will be sent to the e-mail address you used to create your account.<\/p>\nWhat is your privacy policy concerning my personal data ?<\/a><\/h3>
\n
Delivery zones<\/a><\/h3>
\nItems are delivered anywhere in France and abroad.<\/p>\nShipment and delivery times<\/a><\/h3>
\nAfter reception of the order and its payment, the products are shipped within 48 hours maximum on working days (from Monday to Friday at 12 a.m.) as long as supplies available.<\/p>\n
\nIn case of extended delays (due to holidays or special events), the customer will be informed on the website and upstream from the ordering process.<\/p>\nDelivery with tracking<\/a><\/h3>
\nYou can track your order by logging on to your personal space.<\/p>\nDelivery charges<\/a><\/h3>
\nYou are advised upstream of the payment of delivery charges that include packing, handling and shipping.<\/p>\n\n
\nDelivery costs vary depending on the weight of the package and its destination.
\nUp to one kilo, the order is sent by priority letter (the Colissimo shipping is possible, if you prefer), above one kilo, via Colissimo with tracking.
\nFor any other type of delivery, please, contact us.
\nFor overseas delivery charges above 2 kilos, please, contact us.
\nFor Europe and the rest of the world, you can use International Parcel \u00ab Books and Brochures \u00bb. It takes longer and is less secure but much cheaper. Contact us if you are interested.<\/li>\n
\nWhatever the delivery location in France and the weight of the package, the delivery charges are 6,90 \u20ac.
\nDelivery is free on orders of 100 \u20ac or over in metropolitan France, provided you choose a Pickup point.<\/strong><\/li>\n<\/ul>\nOrder on-line in complete safety !<\/a><\/h3>
\nThe Librari\u00e1 occitana uses a safety system for the protection of card account data, the SSL coding system and an Electronic Payment Terminal Paybox, provided by our bank, the Cr\u00e9dit Coop\u00e9ratif.<\/p>\nGeneral Terms and Conditions of Sale<\/a><\/h3>